Shipping & Returns

Shipping Refusals/Missed Freight:

If you miss your freight delivery appointment, there is a $100 redelivery Fee

If your freight or small package delivery is returned to us because you did not schedule your delivery appointment, are on vacation, or for any other reason, you will be responsible for the actual freight shipping charges and return freight charges.

Inside delivery/white-glove pricing at checkout

The price paid at checkout is an average estimate of what the service normally costs. If you live in a rural area, you have an extreme flight of stairs, delicate flooring, tight hallways, an extremely long driveway, and the need for us to move equipment over grass, rocks, etc. are all reasons to charge extra where extra care may be needed. There is no one-size-fits-all when it comes to pricing white glove delivery. Therefore, we may ask you for pictures or videos of the delivery situation to price this accordingly. We reserve the right to cancel and refund this inside delivery/white glove delivery service and charge for any reason.

If extra charges or cancellations are necessary, you will be notified, and approval will be required from you, the customer, to proceed.

Returns Policy

Used products have a 1-year warranty for commercial customers and a 1-year  for residential customers. We do not accept returns of used, refurbished, or restored goods that are working on arrival.

You may return most new, unopened items within 90 days of delivery for a full refund. Just Ship the item back to Vending Machine Store, store. Our address is located on our contact us page 

You should expect to receive your refund within 7 business days of us receiving your return; however, your bank or credit card provider will not return the funds to you for 3–10 days.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button. We’ll notify you via email of your refund once we’ve received and processed the returned item. Or feel free to call us or email us. Our phone number and email address are located on our Contact Us page.

If you decide to return an item, you will need to package the item so it does not get damaged in return shipping. All damaged returns will be refused delivery. You (customer)  will be responsible for packaging, shipping of the items’s returned unless otherwise arranged with Vending Machine Store. 

Shipping

We ship in the USA only via UPS, FedEx, or USPS Shipping.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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Shipping Policy

Most in-stock items ship within 3-5 business days. Orders are shipped on first come first serve basis

Vendingmachinesstore.com ships all oversized items via motor freight (18-wheeler). The shipping rate provided for motor freight deliveries includes residential delivery and lift gate service. The motor freight company will contact you when your item reaches the local hub to arrange a delivery date and time. The motor freight company will only deliver your item to the curb if you order free curbside shipping. If you would like to arrange for inside delivery, please indicate this in the Special Instructions section of the check-out process. Please note that inside delivery, stairs, and assembly are extra cost and are not refundable if the item is returned

If you fail to be available during the arranged delivery, additional charges will occur. The motor freight company will store the item until delivery can be rescheduled. Please note that these charges are normally very high and will be the responsibility of you, the customer.

All other items are shipped via UPS Ground. UPS will deliver packages requiring a signature.

Refusal to take delivery of products will result in a refund of 85% of the purchase price for normal items and 0% for custom-made items, minus applicable shipping costs. Even if we offer free shipping, you will also be responsible for any storage costs incurred by the freight company for not receiving the item on time.

For items shipped via UPS:

Your tracking information will be emailed to you via the email provided during checkout. You can visit the carrier’s website to track your item.

For items shipped via motor freight:

Your tracking information will be emailed to you via the email provided during checkout. You can visit the carrier’s website to track your item.

Damaged Items:

If there is visible damage upon inspection of the item,

DO NOT ACCEPT THE DELIVERY 

Refuse the delivery, make note of the damage on the bill of lading and contact us. If damage is not noted, the motor freight company may reject the claim. Please note that if you accept the delivery when there is visible damage, neither the motor freight company nor our company will be responsible for any damage claims.

If there is concealed damage, it is very important that you document it with pictures and notes. A claim still needs to be filed with the motor freight company, but we will assist you with the claim and work to insure that you are a satisfied customer. You must file this claim within 48 hours of delivery. If the claim is not filed in a timely manner, the motor freight company will not accept the claim. We will either have the item returned to us for a full refund minus the shipping charges, or we will repair the item.