Shipping  & Returns  

When receiving shipment, be sure to inspect all packages for damage before signing to accept the machines. All freight shipments are curbside delivery to the back of the truck. Inside delivery and lift gate are available for an extra cost. If there is any damage to the machine or packaging, be sure that you make a note of it on the proof of delivery receipt. If the damage is not noted it will make it difficult to file a freight claim.

Freight claims are the responsibility of the purchaser. If there is damage to the merchandise, the purchaser must file a freight claim within 15 days of receiving the equipment. Packing materials must be retained for inspection. Average delivery time is between 2 to 4 week.

Customer has 30 days from date of order to return item. There will be a 25% restocking fee assessed to all returned items. Purchaser agrees to pay freight/shipping on all returned items.

Returned items must be in like new condition. Any damage to returned machines would result in additional fees. All returns are exchanged for equal or lesser value equipment and/or Arrow Vending Credit. If the value of the returned item is less than the value of the item it is being exchanged for, purchaser must pay any and all additional costs. No cash refunds will be awarded.

Purchaser is responsible for shipping arrangements back to Manufacturer of origin unless otherwise agreed upon by both parties. Arrow Vending will provide customer with a return authorization number to be used to verify the returned items prior to shipping returned equipment. Any equipment without an RA number will be refused and returned to the shipper at the shipper's expense.

Warranty Information:

All machines and products are backed and governed by the manufacturer’s full warranty. All warranty situations will be handled by the manufacturer and are subject to any changes put forth by the manufacturer.

Cancellation Policy:

If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount less a 10% cancellation fee. We do not accept returns or exchanges on replacement part orders.

Typographical Errors:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Product Availability:

We cannot guarantee product, thus, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may cancel your order.

Taxation:

All Illinois customers will be charged 8.50% sales tax. All other U.S. customers will not be charged taxes.